DA Digital Webinar Series: An interview with Kip Harkness, Civic Innovator

Kip is a rock-star in the Civic Innovation space, currently Civic Innovator at Harvard University and Deputy City Manager of San Jose, and one of the most inspirational city leaders we have had the privilege of working with at Delivery Associates.

In this interview, he discusses how in the past cities have been natural monopolies for specific services, and during the pandemic, digital innovation has forced them to accelerate the uptake of tech which has driven tremendous value.

You will find:

1. A framework for how to begin innovation work
2. Prioritize which services to initially go after
3. Once defined; how to then get it done

Visual on Prioritization (for 2)

We are excited to have Kip Harkness join our team as our Senior Leader, Civic Innovation in ‘22.

Learn more about our work at da digital here and connect with us at digital@deliveryassociates.com

#civicinnovation #uscities